Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Doorbell Bricked itself after factory reset.

Community Member

Had to change the wifi password because one of the neighbours (also with a Google home) was some how using our Google devices to stream  music. So much for secure Google devices.
When it came to reconnecting the doorbell (battery) to the new password, it prompted to be reset. I followed all the instructions to the word. I reluctantly reset it by holding down the reset button for 5 seconds. After that, the device did not and will not turn on anymore. 
Subsequently, I followed all the long (10/12) second reset also. No lights, no chimes..
I'm disappointed that it would malfunction while doing a simple reset, and at $400 it's not fit for purpose.

And before you ask.. yes it is past its warranty deadline.




We have three of the older Google Nest Hello Doorbells, but sometimes it's hard to get the reset pin to depress. You could try holding it down for longer than the recommended 10-12 seconds; some customers report they get it to work after holding it down for 20 seconds or more.

If you can't get it to work, you could try contacting Support, using the link and instructions on the post below:

Community Specialist
Community Specialist

Hey everyone,


@Hampden, thanks for reaching out here in the Community. I'm sorry to hear if you're having trouble re-adding your Nest Doorbell. To confirm, how far is your Nest Doorbell from your Wi-Fi router? It should have a blue light pulsing indicating that it’s ready to be set up.

Give these steps a try:

  1. Locate the reset pinhole on the back of your Nest Doorbell.
    Tip: The reset pin on your Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
  2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
    • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
  3. Release the button. Your Nest Doorbell will restore to its factory settings.
  4. After the factory reset, your Nest Doorbell will appear as “Offline” in the app until you remove it.
  5. To remove it from the app, open the app, then tap Settings Nest settings icon Remove device Confirm.

Hit this link to learn more. Looking forward to your response.


I appreciate the help, MplsCustomer.




Community Specialist
Community Specialist

Hello Hampden, 

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.