Google Doorbell not displaying on Google Hub

[Scott_Hill]

Hi,

We have moved to a new home and I’m trying to set up my Google Doorbell. It had previously worked in our previous home.

Today, the Google Doorbell will notify me on the Google Home app but doesn’t notify on the Google Hubs or Google mini around the house.

The Google Hubs are displaying as local devices on the Google Home app and I can’t seem to get them to be moved (even after factory resetting).

any ideas would be very welcome

[gmelanymelissa]

Hi @Scott_Hill,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell isn't displaying on Google Nest Hubs and Google Mini. I'm happy to help!

Let's try these steps:

• Confirm doorbell stream accessibility: Ensure the Google Hubs and Google Mini are in the right Home.
• Confirm that the account is linked:  Check your account has been properly linked.
• Verify Doorbell Settings: Check if "Visitor Announcements" is enabled in the Google Home app under the doorbell settings. Follow these steps to Get doorbell visitor announcements on a speaker or display.

Let me know if you have any other questions.

Best regards,

Melany