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Google Home app does not send notification when doorbell is disconnected from internet

Unraveller
Community Member

Hi, I thought that Google Home app will alert you if the doorbell has no internet connectivity or without wifi. However mine doesn’t alert. Any reason? 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Unraveller 

I don't think we get an alert until the camera or doorbell has been offline for 10 minutes.

virnab
Community Specialist
Community Specialist

Hi Unraveller,

 

Thanks for reaching out to our community.

I’m sorry to hear that the Google Home app is not sending you the alert to notify you that your Google Nest doorbell has no internet connectivity. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

  1. Are you signed into the Google Home app?
  2. Is the Google Nest doorbell detecting events?
  3. Could you please let me know how long the Google Nest doorbell is offline?
  4. Did you receive any push or email notifications?
  5. Have there been any changes in your home environment?
  6. Is the Airplane or Do Not Disturb mode turned off or on?
  7. Did you try to use a different mobile device?
  8. Is this issue constant or intermittent?

Thanks for your kind attention; I will be looking forward to your response.

 

Best regards,

Virna