cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Nest Battery Doorbell Keeps Falling Off

nicholsonn99
Community Member

Hello,

For some time i have had issues with my Google Nest Battery Doorbell where it keeps falling off, detaching from the mount whenever i close my door. The device seems to click in fine but as i said as soon as you shut the door normally it pops itself off and falls to the floor. This has caused damage to my lens and the general housing.

This again happened last night and i didn't notice it until this morning but unfortunately it seems that i am too late as it was raining and water has got inside the device. This has become very frustrating and ive noticed from the forums other people have had the same issue too. I agree with one post that there is a design floor with it.

Is there anything google can do to rectify this or provide any solutions?

Regards,

Chris

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

We received your form you filled out, and a higher tier of support will continue the conversation with you over email. This thread will remain open for 24 hours and then will be locked.

Best regards,

Brad