Google Nest Cam battery can't connect to wifi

[Riic0]

I recently bought a new Nest Cam battery for outdoor usage. When im trying to add the device to my google home it always fails when it tries to connect to the wifi. I get the "Couldnt't connect to Wi-FI" error followd by 0.80 and sometimes 0.65. I already have various Google devices connected to my wifi and google home one of them being the Google Nest doorbell, which works perfect.

I tried many things: 

- Seperating the 2.4ghz and 5ghz signals

- Turning of the 5ghz signal

- Resetting the router

- Factory resetting the camera

- Tried to add it from a different phone

- Installed the lates IOS version

- Turned off my wifi and setup a hotspot on a phone using the SSID and pasword from my wifi and tried to add it to add it to my google home

It all returns the same error followed by 0.80 or 0.65. I dont know what to try anymore 😞

[anindya_kar]

I am facing the same issue, and the exact error codes.

[Rusell]

Hi there,

Thank you for posting in the community. I understand that the Nest Camera battery is not connecting in the app for the error message couldn't connect to Wi-FI.

We appreciate if you can answers the following questions: 

• Has the device been paired before?
• What’s the color of the LED status light?
• How far have you gotten in pairing your device?
• Are there any other devices that experience issues with the Wi-Fi?

In the meantime, Please kindly try to do the following troubleshooting:

• Quit and restart the Nest or Google Home app.
• Turn Bluetooth  and WI-FI off, then back on to refresh the connection. 
• Restart your phone or tablet.
• Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
• Add the camera back

Keep me posted.

Best regards,

Rusell. 

[Aaron365]

Same issue here. And I’ve tried all of the below recommendations. 

[Rusell]

Hi Aaron365,

Thank you for your update. I'm sorry to hear that you're still getting this inconvenience therefore i'd like to share with you other steps. 

• Restart the router.
• Paired closer to the router
• Use a different cell phone or tablet to pair the device
• Create a new home structure 
  • Check this article: Set up your Google Nest or Home speaker or display - Android - Google Nest Help
• Factory reset the nest camera  
  • Take a look at this link: Restart or factory reset Nest camera or doorbell - Google Nest Help

Keep me posted.

Best regards,

Rusell.

[Aaron365]

Hi Russell, thanks for the message but I spent 3 hours yesterday going through all standard and advanced steps, including the above. Still same issue. 

[Rusell]

Hi Aaron365,

Thank you for your response. I'm sorry to hear that you're still facing this inconvenience and we appreciate that you followed the steps.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Fill out the relevant information in the form as:

• Community Thread
• Community Username

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 
Best regards,

Rusell.

[Aaron365]

I've filled in the form and again await a way forward, else I will be forced to return the device and purchase another product. 

[Rusell]

Hi Aaron365,

Thank you for your responses.  We've received your form and appreciate the details you provided.

Please keep an eye on your email, as someone from my team will contact you shortly to help and we apologize for any inconvenience this may have caused. 

If you have any questions or concerns in the future, feel free to reply to this post.

Best regards,

Rusell.

[anindya_kar · Accepted solution]

I was finally able to configure the nest cam. Just one additional step needed in the below option

• Turned off my wifi and setup a hotspot on a phone using the SSID and pasword from my wifi and tried to add it to my google home

After you create a hotspot with the same SSID and password as your wifi, you need to re-register your Google nest hub. Then the Google nest hub helps the nestcam to register onto the hotspot. After the nestcam is configured, switch off the hotspot and switch on the wifi. It should work. I tried it only once and it worked. So not sure if it works every time or not. But it seems there is a set of wifi routers with which this problem occurs. And the wifi router is provided by the internet provider.

regards,

Anindya

[Rusell]

Hi Anindya_kar,

Thank you so much for your updates. We're glad to hear that you were able to connect your Nest cam and we apologize for how frustrating this situation has been. 

If you have any other questions or need assistance, feel free to reach out. We're here to help!

Best regards,

Rusell