Google Nest Camera not charging

[Gah5]

I have a Google camera battery model, that currently isn't charging, its sitting at 7%, and has been "on charge" for near on 2 days, not charging.  It has been working fine, for a couple of months, charged a couple of time with no issues.

I have tried changing power points, checked the cable, (no damage) checked the connections (re-seated)

I even thought it might be the charger, so tried a different one.

I tried to reset the device, not sure if that was working either...a white light came on the off again within 10 seconds or so.

I can still connect through the network and switch on/off the camera live feed 

[Gah5]

Bump...

[Brad]

Hi there,

Thank you for your patience, I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad