Google Nest Camera with Floodlight

[T2Georgia]

Camera with flood light has worked for the last year.  Camera has green light, floodlight works, but no live camera feed.  I have unplugged the Nest camera, pushed the reset button, and reset my router.  I have same camera on the front of the house as well as a Nest doorbell - those two continue to work without issue.  Using Home app on iOS  still cant get live camera feed.  What else can I do?  Thank you!

[EduardoN]

Hi @T2Georgia,

Thank you for contacting us about the problem with your Nest Cam with floodlight (wired). I understand that while the camera appears to be powered on with a green light and functioning floodlights, you're not getting a live feed in the Google Home app. You've already tried some common troubleshooting steps, which is helpful, and thanks for it.

Based on this information, I'd like to ask you more about this concern. I'm here to assist you further!

• Are you getting any error messages?
• How far is the camera from the router?
• What is the status LED light?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[T2Georgia]

Hi Eduardo - thanks for helping me.  

1.  I am receiving no error messages, but the camera is not activated on my app so I’m not sure where I would see an error message.  The little light on the front of the camera is green.  

2.  The camera is about 10 feet from the router.  Has been in the same location for almost 3 years and has worked without issue. The camera remains in the same location it has since initial installation.

4.  There are no other appliances anywhere near this light location.

Thank you! 

[EduardoN]

Hi @T2Georgia,

Thank you very much for this information, because with it, it's much easier to understand what happened! With that being said, I'd like to ask you something else before proceeding with the troubleshooting steps:

• When you say 'the camera is not activated in my app,' do you mean it's showing as offline, or is it completely missing from the app's device list?
• Are you using 2.4 GHz or 5 GHz for your internet?

Keep me posted.

Best regards,

Eduardo

[T2Georgia]

1.  When I first started having issues, I removed that particular camera from my home app. When I go to reload the app into Google Home, that’s when it won’t activate or come online. It says it continues to search and search for the item and then it tells me it has an issue.

2.  I believe I have both options. Which should it be on? 

3.  How to I make it go to 2.4 or 5 ?

[EduardoN]

Hi @T2Georgia,

Thank you very much for this information you're providing, because it makes it easier to share the troubleshooting steps. To answer your questions, the camera will appear offline if you haven't removed it from the network. However, if your application doesn't display it, it's likely due to its deletion. The network depends on your router's configuration, but your internet provider handles that.

I'd like to share the following troubleshooting steps:

• Move the camera closer to the router and see if anything changes with your camera.
• Perform a factory reset on your Nest Cam with floodlight (wired), but before doing so, I recommend saving any video clips that have been created.

Keep me posted.

Best regards,

Eduardo

[T2Georgia]

Should I connect using 2.4 GHz or 5 GHz for this camera with floodlight? 

[EduardoN]

Hi @T2Georgia,

In this case, the most recommended thing would be for you to connect your Nest Cam with floodlight (wired) to 2.4 GHz.

Keep me updated.

Best regards,

Eduardo