01-02-2023 10:47 AM
During outside renovations the contractor lost the mounting plate and mounting bracket for my Google Nest Floodlight is it possible to find these spare parts as I really like the product.
01-02-2023 11:56 AM
Unfortunately, Google Nest does not sell any spare parts. However, sometimes Support (https://support.google.com/googlenest/gethelp) may provide a replacement if you're within the 1 year warranty.
Or a Google Nest Community Specialist in this forum may step in and ask you to fill out a "form".
01-03-2023 08:50 AM
Hey there,
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. We unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
Best regards,
Brad
01-06-2023 08:51 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
01-07-2023 10:18 AM
Hi everyone,
@Nearleafs just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate the help, Brad and MplsCustomer.
Thanks,
Emerson