Google Nest Cameras and history just gone!

[JoshKelso3]

I have 5 best cameras including my doorbell and something must have happened on the Google Nest side of things because I received 5 emails all at once that “camera removed from your account” and now the cameras and their faces and history are gone from the google home app as well as the Nest app. Looks like I’m going to have to reset everything up as new and start over. Has anyone else had this issue? 

[MplsCustomer]

@JoshKelso3 

Is it at all possible that you somehow inadvertently deleted your Google Nest "home/structure" in the Google Home app (by selecting "Delete this home" at the bottom of "Settings")?

[JoshKelso3]

No I still have my home set up and it shows my wifi nodes and hue lights but my cameras including the doorbell are gone as well as my Yale lock. I also went into the Nest app and I was signed out so I signed back in  and it keeps putting me in to a loop in the "Home Setup" area. It recognizes that I have one setup still with google but when I choose it, it just loops me back to the address form again. 

[MplsCustomer]

@JoshKelso3 

I don't know what else besides an accidental delete of a Google Nest "home/structure" would cause what's happened in your situation. If you're getting prompted for "Home Setup", it does seem that at least some of your "home" data was somehow somehow removed.

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[JoshKelso3]

Not sure how I would have accomplished that on my end. The Nest app is allowing me to create a new home but won't connect to my existing google home. I don't know why to do other than start from scratch and redo everything with a new home? Jus spent an hour in the chat and that's the best they could do until she signed off while I was adding a device!

[MplsCustomer]

@JoshKelso3 

That might be your only option if Google Nest Support is unable to provide either an explanation or a better solution.