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Google Nest Cams

djohnson52
Community Member

‎09-09-2022 07:31 AM

I ordered new Google Nest Cams to add to my Nest Cam network. So far, I've found no way to add them to my Google Nest network. Do I need to send them back, or is there a workaround for it?

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3 REPLIES 3

MplsCustomer
Bronze
Bronze

‎09-09-2022 08:40 AM

@djohnson52 

It looks like you have discovered--as we did when we bought our Google Nest Camera (Battery) a year ago--that Google Nest's newer cameras and doorbells (released starting in the fall of 2021) work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.  Conversely, live feed for the older cameras and doorbells can be viewed in the Google Home app, but administration and notifications are still handled ONLY in the Google Nest app (and on the home.nest.com website).

A year ago, Google Nest's Vice President posted this explanation for this 2-app approach: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/.... There has been no update whatsoever since then, even though he said "we commit to being more transparent with you on where we are taking the camera portfolio". As a result, we are still using 2 apps for our Google Nest cameras and doorbells.

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djohnson52
Community Member
In response to MplsCustomer

‎09-09-2022 08:52 AM

Thanks so much, and that's just what I feared. They're wanting us to buy their new products. What a shame that they aren't fully supporting the Nest side of the business. I'll just send my 3 cameras back to them for a refund, and search for some of the Nest Cams like we have already on Amazon.

Thanks so much for your reply and confirmation of what I was thinking.

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aatienza
Community Specialist
Community Specialist
In response to djohnson52

‎09-12-2022 08:26 PM

Hey folks,

 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Check out this link on how to file feedback.


Thanks,

Archie

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