Im having trouble setting up my Google Nest Doorbell (Battery)
I manage to go through the Setup, the Doorbell's camera is streaming to the iPhone during the setup stage but once setup is complete the Google Home App says that the device is unmounted (see attach). I have unmounted and remounted the Doorbell several times, I have performed a hard reset the Doorbell twice, and I've used an Android Smart Phone to test if it's an issue with the iOS, and I unfortunately have the same issue.
Does anyone have any thoughts or suggestions (I have also provided device information attached below so I am open to any suggestions.
I don't know if this will help or not (we don't have the Google Nest Battery Doorbell), but here's what Google Nest Help says about "device unmounted":
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Thank you for replying, If you not too busy I think there may be a solution to my issue.
I remember reading something a user by the name of Letsboogie mentioned:
"Some of the metal brackets must be made with a slight imperfection that prevents it from hitting the button on the back of the doorbell properly. To be clear, i had the doorbell completely locked into place correctly with the first mounting bracket and it didn't work. Did the same exact thing with the 2nd bracket and it worked perfectly. And this must be why other people said the only fix they could figure out was to buy a new doorbell. The new doorbell came with a mounting bracket that didn't have the imperfection."
Do you know know if it is possible to order a replacement mount? I'm happy to pay for shipping or any additional fees.
Look forward to hearing from you soon.
Mine is doing the same thing I lost. I found all this information online about going to settings and this and that, but nothing I've even tried holding down the little black button on the back and trying it and still same thing. If anyone figures this out PLEASE LET ME KNOW. I'm seeing so many post about people having the same problem.
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
I have exactly same issue. At the beginning, I think the issue happened to my doorbell since it was still in the warranty, so I exchanged a new one. Unfortunately the issue happened again to my new device, however I restart and reser it many times, It always showed unmounted after I installed it successfully. But my nest cam is working well, the problem only happened to my doorbell. I do not know what should I do, should I return it and buy other brand of door bell?
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.