Google Nest Doorbell (Battery) only rings once on indoor google nest hub and speakers (out of sync)

[Keyeat]

Hi, I have the Nest Doorbell (Battery version) and when someone rings the door it plays the chime on my Nest Hub and speakers, 2 issues I have.

1. if the person rings the door again, the indoor speakers do not play a chime (outside it does)
2. the speakers are not in sync , the chime is played on all speakers but out of sync (when announcing visitors very frustrating). how can it be out of sync but when you play music its in sync.

Does anyone experience the same ? Or know how to resolve the issues?

Thanks in advance

Keith

[MplsCustomer]

@Keyeat

The first issue might be related to the cooldown period on your doorbell. A couple of months ago a Google Nest Community Specialist posted a chart in this forum showing the cooldown periods for all Google Nest cameras and doorbells, but that post has since been deleted. Other users have also reported that notifications are not sent for repeated rings of Google Nest doorbells.

"Visitor notifications" are not in sync on our Nest Hubs either, and other customers have commented about that in this forum.

[Keyeat]

This is crazy ! so if someone rings the doorbell twice the second ring will be ignored ..... I thought Google was better than this ! im in shock at how bad this is .... and the ringing on multiple devices being out of sync ..... how did this pass any internal testing at Google !

[EmersonB]

Hey everyone,

@Keyeat I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Brad and MplsCustomer.

Regards,
Emerson

[MplsCustomer]

@EmersonB 

The defect or limitation here is that, due to the 1-5 minute cooldown period on Google Nest Doorbells, if someone presses the doorbell button a second time within 1-5 minutes, no "Visitor announcement" is sent for the second press of the doorbell.

Back in Sept. 2022, a Google Nest Community Specialist posted the following cooldown times chart on this thread; the post was deleted a few weeks later:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Notification-Cool-Down-time/m-p/238129

Cooldown times from Google Nest

[janthadeus]

Hey there,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help here, MplsCustomer, Emerson and Brad.

Best,

JT

[Keyeat]

Is there any active development work being done on the nest doorbell software?

[Brad]

Hi there,

Thanks for your help on this one, MplsCustomer.

Just checking in on the conversation. Please let me know if you need further assistance.

Best regards,

Brad

[EmersonB]

Hello there,

Thanks for the information MplsCustomer. We've tried to replicate this on our end. We tried to press the doorbell one time and we were able to hear the visitor announcement from our Google Home mini and Nest Hub Max. After a couple of seconds we tried it again and it work still. We also tried with a minute interval for the first and second press and it still works. During this test, we noticed that there was a 10 seconds delay before you received the notification.

Best,
Emerson

[Keyeat]

Thanks Emerson, 

Well then there is something wrong with mine an a lot others on this site. I only have it 3 months, what is the return policy and procedure ?

Keith

[EmersonB]

Hello Keyeat,

I'm on the same side with you and clearly this is not the experience we want you to have. For return policy or replacement procedure you may fill up this form. Let me know once you're done.

Regards,

Emerson

[Keyeat]

I filled it in thanks