Google Nest Doorbell Camera Shattered

[mel04]

Hello,
I've read that others have had this happen too...my Nest battery doorbell fell off its base and the camera shattered. It still detects movement but not much is visible. I'm really bummed as I just purchased this in November 2021. Is there a way to request a repair or replacement? 

[SteveT1]

Hi Mel04,

Thanks for reaching out. Sorry to hear about that. Let's check on this further.

A few questions — where did you bought your Nest Doorbell (battery)? Are you located in the same country where you bought it?

Regards,

Steve

[mel04]

I purchased at Target and yes am located in the same country that I bought it. 

[Brad]

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.