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Google Nest Doorbell Camera (battery)

Alegna883
Community Member

My google nest doorbell camera stopped working. I have factory reset, restart WiFi. Everything. Nothing works. Please help.

4 REPLIES 4

Awff
Community Member

Same issue here, they have been working fine until three days ago, one of my nest battery cams kept going offline, pretty much unusable. Now today, ALL three of my cameras have gone offline.

it is NOT an issue with my wifi signal or configuration, as funnily enough my doorbell and indoor wired cameras work.. and yes I have reinstalled the app, reset the camera and am quite frankly sick of having to do all the time. It is clearly issues with their server.

Piss poor service, considering that we pay a yearly subscription for, and at the same time - the nerve Google had to increase the subscription price as well for a platform that Google seems to have abandoned the market for.

@Awff 

We've had a battery camera since Sept. 2021, plugged in with the optional power cable, and it's been live and online ever since. And we're not having any issues with our other cameras or our doorbells.

Perhaps you should consider contacting Support so you can review your situation with them:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

MplsCustomer
Bronze
Bronze

@Alegna883 

Perhaps you should contact Support about a possible replacement.

Daz73r
Community Member

Try to restart set up with the qr code on the back of the camera