Google Nest Doorbell Camera lens

[oafanad]

I can see several posts with similar issues of the Google Nest Doorbell falling off its holder and the lens getting smashed. This has now happened to us. The camera landing on our tiled landing and now has smashed lens. Unit is fresh out of the box.

I've already populated the regularly provided form and will do so again to reference this particular community thread. PLEASE HELP!

[gmelanymelissa]

Hi @oafanad,

Thanks for posting here in the community. I'm sorry to hear that your Nest Doorbell fell off its holder and the lens is smashed. I'm happy to help!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Regards,

Melany

[oafanad]

Good day Melany,

I have completed the form and a Google Senior Specialist has reached out; case number 1-1742000037685. Thanks for your attention to this matter. Clearly I am not the only one tremendously disappointed with this, particularly as our household has invested significantly in various Google products (pixels, buds, watch, 2x thermostats, 5x google wireless mesh (which I have more compliants about the bandwidth limitations), 6x google/nest cameras). Really hope you all can come through on this replacement or repair.

[gmelanymelissa]

Hi there!

Thank you for completing the form! Your input is important to us as we strive to improve. Our team will reach out to you via email to further assist you.

Let me know if you have any other questions.

Regards,
Melany