Google Nest Doorbell (battery)

[Johnnyp]

I purchased two doorbells for a vacant property. That property is now sold. Took the two doorbells and  canceled the wifi service at that residence.  I'm now trying to connect to different residence.  However I cannot complete the setup. Did a factory reset but still no go.  Kris asking me to connect to the same wifi network.  But that is impossible. 

[MplsCustomer]

@Johnnyp 

Yeah, the cause is Google Nest's design. In order to change Wi-Fi settings on the newer cameras and doorbells (and thermostats), it seems we have to remove the device from our Google account in the Google Home app while still on the Wi-Fi network we are going to get rid of, and THEN do a factory reset (either triggered automatically by the removal, or manually). See this Google Nest Help topic, for example: https://support.google.com/googlenest/answer/9223711?hl=en#zippy=

There are many postings in this forum by customers caught by variations of this, either because they moved, or updated their Wi-Fi router/mode, or the previous owner died or moved BEFORE the device was removed.

Some customers report that Google Nest Support was able to help them out of this predicament. Others report that Support could do nothing at all for them (I just saw another this morning).

You could try contacting Google Nest Support starting here: https://support.google.com/googlenest/gethelp and hope you get someone who is able to help you override the glitch in Google Nest's design.

[aatienza]

Hey Johnnyp,

Thanks for reaching out. I'd like to know more about it — what's the status light of your doorbell? Could you check if the Nest Doorbell (Battery) is still showing in the Google Home app? If so, let's remove it from the app.

• Open the app, then tap Settings > Remove device > Confirm.

Let me know how it goes by replying to this thread.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie