Google Nest Gen2 Battery camera will not factory reset.

[Toddjeffery01]

Hello,

I have a battery outdoor Google nest camera. I stopped working in terms of no response from the app. Not detecting or change on the status light. Camera was on 83% when last connected. 

I tried several of the methods recommended before taking the plunge to remove the camera from my app. 

Once done I have tried to factory reset but it will just not work. 

I plug the camera on charge. (Nothing happens) I’ll wait 10 seconds then press and hold the reset button on the back. 
The status light turns white but never turns yellow. I can hold this for different periods but it makes no difference. 

I’ve tried a different usb power adapter. 5w. 7.5w and 10w. None of these make a difference. 

The camera will turn green is it see’s me. So it’s doing something. Just never factory resetting.

Any advice would be great. 

[Derickf]

Hi @Toddjeffery01,

Thank you for reaching out to the community. I'm sorry to hear that your Nest Cam Outdoor is not performing the factory reset. This situation needs further assistance due to all the troubleshooting you have done before posting in the community. Please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

I’ll be waiting for your reply.

Regards,

Derick.

[Derickf]

Hi there!

I hope you are doing well. We haven't seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Keep me posted if you need more help.

Regards,

Derick.