Google Nest Help promised an answer—never came through

[Jay3361]

Case ID: 2-8938000036087

I called on an issue on b 19. After reviewing the issue, the support rep I spoke with promised me an email response with the resolution within 24-48 hours.  It’s now been 10 days.  Still no reply.  

Here’s the original issue: I have several Nest DropCams. I received a note (September maybe?) saying they’re no longer supported, & included a coupon code for $200 towards a new Google Nest purchase to replace the cameras. I cannot locate the original email. I requested that the original code be re-sent, or a new code sent to me.  The support rep told me the was escalating the issue to development, & would send me a resolution via email.  I would appreciate a resolution to this please.

[Jay3361]

Correction…called on Feb 19.

[EdmondB]

Hello Jay3361, 

It looks like one of our support team members already sent you an email about this. If you need more help, just reply to that email and we'll keep the conversation going there.

Best,
Edmond

[Jay3361]

Edmond—the only email I got from Nest support was from a “no-reply” mailbox.  That’s the email where I found the case # I referenced above.  I still have not gotten the promised reply from my phone discussion with support on Feb 19.

[EdmondB]

Hi there, 
 

I will reach out to our support team and ask them to resend you the email. I'll let you know as soon as they've sent it.

Cheers,
Edmond

[EdmondB]

Hey there, 

I reviewed your case ID and noticed that you've already utilized the promotional code to purchase two 2nd Gen Nest Cam wired Indoor cameras. If you have further questions or concerns, please let me know.

Cheers, 
Edmond