Google Nest Outdoor IQ camera ownership change

[zerosl]

Hi, how can I change the ownership of the cameras? The previous owner of the unit has moved out already. I am still in contact with him, and he moved nearby. Can I just ask him to remove those devices on his App? Do those devices need to be connected to the internet to do this (he no longer has the wifi network that his cameras were on)? 

Thanks,

S

[GarrettDS]

Hi there,

I can definitely understand the nature of your concern, and am happy to help with this.

You will want to Factory Reset the devices, or try to have them remove the devices and then Factory Reset. You can find out more here. Please let me know if you need further assistance.

Best Regards,

Garrett DS

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.