Google Nest Predatory Business Model- Will not remove my subscription

[Google-steals]

I have spent over two hours with two customer reps (Gab and Jose) to delete my subscription. I deleted the camera and doorbell from my account because I sold my house, but apparently that doesn’t delete the subscription. Each time I am given the run around to call back to escalate the issue. 
I am reporting this to the better business bureau and will be contacting any California state consumer protection agencies. 
my case reference number is 4-4495000032145

[Ashepherdson]

Nest App - Settings - Nest Aware - Manage Subscriptions - cancel

OR 

Google Home App - Manage your Google Account - Payments and Subscriptions - Manage Subscriptions

Have you tried those routes? 

[Google-steals]

The subscription does not show up in my account, because I removed the cameras from my account and every time I talk to support they tell me that they can’t find my subscription, but I do have a order number but I keep being told to call back to escalate the issue and when I call back I start from scratch and nothing is accomplished. 

[Ashepherdson]

That seems odd.. I have removed my cameras from my account in the past, it does not effect the subscription, as that is linked to your email, not the actual units.  

My suggestion is, to avoid future charges put a stop payment on your credit card for the subscription, this way you wont be out any more money.  

[Google-steals]

Thanks. Yes I have told my credit card to protest the charge and I have changed my credit card number, but I think it is poor customer service on googles part. 

[Google-steals]

I have submitted a complaint with the better business bureau.  

[Ashepherdson]

You know this is a community forum , not google support, I understand your frustrations, but since you already have a hold on any payments, what exactly are you looking for at this point?  

[frances]

Hi All,

Just wanted to check in. Are there any other questions or concerns at this moment? Please let me know, thanks. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.