Google Nest not staying in Mount

[ABuckeye]

Hello,

My nest doorbell will not stay in the mount. It appears to be due to the button at the top not engaging with the mount. There are numerous posts on here indicating the same issue. However, since I am just outside warranty (had device for about 18 months) I was not given a resolution by support. 

Has anyone managed to find alternate fixes or ways to contact the manufacturer? 

[MplsCustomer]

@ABuckeye 

A few customers in this forum have tried just a little WD-40 on the latching mechanism to get it to work.

[ABuckeye]

Thanks for the suggestion!
Are they applying the WD-40 through the slot where the “key” is inserted to take the doorbell off the mount? Or elsewhere?

[MplsCustomer]

@ABuckeye 

I don't know exactly where they applied the WD-40.  We have the older Nest Hello Doorbells and haven't had to remove them in years.

[EdmondB]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Best,
Edmond

[EdmondB]

Hello ABuckeye,

We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks for the help, @MplsCustomer.

Best,

Edmond