01-28-2023 04:07 PM
Hello,
my doorbell won’t turn back on even though it only got to -8 UK brought it inside to charge and left in a warm house for 24 hours and still wouldn’t turn back on. Reset starting working for a couple hours and back to saying will turn on when abnormal temperature go back to normal. HELP!?
02-03-2023 02:56 PM
Hi LilyM95,
Thanks for posting here in the Community and for sharing with us your issue. To confirm, the -8 degrees temperature, is it in celsius or fahrenheit? At temperatures below freezing, the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge.
The batteries in Nest Cam (battery) and Nest Doorbell (battery) have the following minimum temperature requirements:
At temperatures between -4°F (-20°C) and 32°F (0°C), the battery can still power your device, but it won’t charge. It may also drain more quickly than usual. At temperatures close to -4°F (-20°C), your battery may have less than half the life that it has in warm weather.
Note: The battery can still be charged at 104°F (40°C), the hottest operating temperature for Nest Cam (battery) and Nest Doorbell (battery).
Hit this link for more information.
Looking forward to your response.
Best,
Emerson
02-06-2023 04:06 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Emerson.
Thanks,
Archie
02-07-2023 12:00 AM
It is -8C. I have had it in my house for 2 weeks now and it still won’t turn on so I removed and reset it now it won’t allow me to re add the device to my account/home
02-08-2023 02:54 PM
Hello LilyM95,
Thanks for getting back to us. May we know what's the light status of your Nest Doorbell? Are you getting any error messages during set up?
Give these steps a try:
Looking forward to your response.
Thanks for following up, Archie.
Regards,
Emerson
02-11-2023 03:24 PM
Hi LilyM95,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
Best,
Emerson
02-14-2023 12:14 PM
Hey LilyM95,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Thanks,
Emerson