Google camera not conected on Wi-Fi

[Wally1]

My google camera is on, but the message on my phone is that is off. And it is not connecting.

how can I solve this issue ? I be tried many times and not solved . 

[MplsCustomer]

@Wally1 

I could ask you a whole bunch of questions trying to figure out your situation, but it might be easier for you to try contacting Support, using the link and instructions in this post, so they can ask the questions and get to the root of the problem:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hello Wally1, 

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Best,
Edmond