08-29-2022 12:00 PM
Hello, have had this OutdoorGoogle camera for a year or so. It all of a sudden will not charge, no light comes on while charging. I have tried a reset and have made sure the charging cable is inserted properly. Please help. Thank you
09-05-2022 06:03 PM
Hey Gibby777,
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Were there changes made with the setup, settings, and/or app of the Nest camera? Are you using the USB cable and adapter that shipped with the camera? Also, are there any kinks or frays in the cable?
Thanks,
Archie
09-06-2022 09:40 AM
Hello Archie,
09-06-2022 05:29 PM
Hi folks,
Thanks for your help here, Archie.
Thanks for giving us an update and we appreciate your efforts. Let's sort this out. Is your camera cable securely connected to the power adapter? Have you tried plugging it into another power outlet? Do you have an extra power cord to try on? Also, do you have a Nest Outdoor Camera (wired) or the Nest Camera (battery)?
Going over the steps here might help:
Let us know how it goes.
Thanks,
JT
09-09-2022 10:21 PM
Hey folks,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
Thanks,
Archie
09-12-2022 03:34 PM
Hey folks,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie