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Help

Google home app

kjtbone
Community Member

Monday

After updating the google home app and installing a new gen 3 wired nest doorbell, I can link my Wyze camera account to the google home app but the Wyze camera show up as unreachable on the google home app!!  

any help you can provide would be greatly appreciated!!

Thanks!!

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1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Thursday

Hi kjtbone,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Wyze camera, which is showing up as unreachable on the Google Home app. I understand how difficult it can be when things don't work as expected. But don't worry; help is here.

I just need to ask for some information.

  • Can you confirm the Wyze cameras are working in the original Wyze app right now?
  • What type of phone/operating system are you using for the Google Home app, iOS or Android?
  • Have you tried any steps to solve the situation?

Please keep me posted.

 

Best regards,

Jenny

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