Google nest doorbell (battery) no power

[Fernando20]

This is a great product and did its job for several months, suddenly the live feed would glitch and then freeze with only  black on the screen. The day after noticing that it wouldn't turn on, tried to restart and reset it and it didn't work. It wouldn't take a charge neither. I was trying to see what I can do for a new one under warranty and if able to take where it was purchased for exchange.

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out that support form? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad