Google nest doorbell (battery) not sending notifications

[TR4]

I have a nest aware subscription and suddenly stopped receiving notifications when I previously was. Notifications are all turned on in the google home app. I now only receive notifications when door bell is pressed, not getting anything else. Can anyone please help!

[QueenPhia]

I am joining this thread looking for the answer too. I am trying to add doorbell battery to Nest but it isnt an option. The notifications for events is greyed in Home. So the doorbell is pretty useless for security purposes

[janthadeus]

Hi folks,
 

Thanks for reaching out. Let's see what’s going on — are the notifications for the seen events turned on in your Google Home app?
 

Give these steps a try:
 

1. Open the Google Home app and click your camera thumbnail. 
2. Go to Settings > Events > Seen events.
3. Turn on "Your notifications" option for People, Animals, Vehicles, or Motion.

Let me know how it goes.

Thanks,

JT

[QueenPhia]

Its grey i dont see anywhere where it says people animals vehicles when i get to seen events. I cant upload screen shot

[EdmondB]

Hey everyone,
 

@QueenPhia, I’m sorry for the trouble this has caused you. Let me help you out. Just a few questions: What option do you see after you select Seen Events"? Have you tried this on a different phone? Did you check the app permissions to see if notification is allowed in your phone's settings?
 

I look forward to your response.
 

Thanks,
Edmond

[EdmondB]

Hi there,

Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Edmond

[QueenPhia]

Hey, so I had a setting off called record video history. I set it to 3 hours. I don't recall ever touching it. Notifications are now activated. Thank you for your time and help. Case solved!

[EmersonB]

Hello everybody,

@QueenPhia, thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT and Edmond.
 
Regards, 
Emerson