Google nest doorbell lens

[LAC23]

My nest doorbell has a cracked lens, following it falling off the fixed mounting bracket!!!!! It has been correctly mounted following all steps and no issues until a few weeks after owning it! 😑 Under full warranty. Please advise of how I have this replaced or repaired under warranty. 

[MplsCustomer]

@LAC23 

You could try contacting Support, starting with the link below:

https://support.google.com/googlenest/gethelp

[EmersonB]

Hello everyone,

@LAC23, I'm sorry to hear about your experience on your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.
 
Regards,
Emerson

[LAC23]

Hi Emerson,

Thank you. I've done that. Please refer to Case ID 2-1030000034349

Kind regards

[Alex_S]

Hi LAC23,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks,
Alex