Google nest doorbell mount fails

[Rdb1978]

Hi,

After charging the doorbell, it does not click anymore on the backplate. The small round black pin does not come out of the body of the doorbell anymore.

Any suggestions how to fix it?

[MplsCustomer]

@Rdb1978 

There are numerous posts in this forum with the same problem. You could try contacting Support for a replacement doorbell:

https://support.google.com/googlenest/gethelp

[EmersonB]

Hello everyone,

@Rdb1978, thanks for posting here in the community. Try watching this video clip for the proper way to attach it back to its mount. Hope this helps. Looking forward to your update.

I appreciate your response, MplsCustomer.

Regards,
Emerson

[Rdb1978]

I have sent it back to Google (Rma)

[Matja74]

I have the same issue. I removed the unit and brought it into the house to charge.

When I tried to reattach it to the wall mount plate, the locking pin has stayed depressed and will not pop back out to securing it's self to the wall mount.

It now precariously hangs from the mount, locking pin disengaged, no longer secured.

And of course this all happened when my 1 warranty ran out (13 months). Therefore, I cannot return the unit, nor have any sort of support to fix the unit.

My option is to purchase a new doorbell. But what's the point if it is a design flaw that has not been addressed.

Very disappointed with this Google nest product.

[EmersonB]

Hi everybody,

@Rdb1978, thanks for getting back to us with your update. We're glad to know that your replacement unit is on its way.

@Matja74, we know where you're coming from and this is not the experience we want you to have. To confirm, have you tried watching the link I've shared above? That'll give you an idea on how you can properly mount it. Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hi Matja74,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Best,
Emerson

[EmersonB]

Hello Matja74,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson