03-09-2024 11:01 PM
I've been trying to set up the google doorbell and it seems to be connecting fine to the doorbell, but then it gets stuck at the part where it is trying to "download updates" and basically it doesn't start to download at all so it's stuck at the 0% for forever. And then the one time it did download, it was stuck at "installing" for almost half an hour before i gave up and tried to restart.
It seems to be a server issue but i've been trying a few times today and it's still not working. Any suggestions? Or anyway to contact google at all?
03-10-2024 11:39 AM
To contact Google Nest Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
03-13-2024 10:41 AM
Hi san16,
Yikes! I'm sorry to hear that you're experiencing difficulties setting up your Nest Doorbell. If you're encountering issues with the setup process, particularly with the download and installation of updates, here are a few suggestions you can try:
Let us know if that helps.
Best,
Zoe