Google nest doorbell will not lock into place

[mymftw]

I've had this thing for over a year, every time I need to remove it from mount to charge it, I spend a hour trying to get the thing to lock in. I just spent over 2 hours and I cannot get it to lock in place, if I lift up it just falls off mount. 

[Lance_L]

Hello mymftw,

Thanks for reaching out to the Google Nest Community.

I’m sorry to hear that you’re having issues with the Nest doorbell. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Keep me posted.

Regards,

Lance

[zoeuvre]

Hi there, 

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Thanks,

Zoe