Google nest doorbell wont mount

[Steviedude100]

Hi, I've seen alot of people have issues with the nest doorbell not mounting to the base plate after charging and my nest has started to have the same issue.

I have tried my best to file a warranty claim with Google however I keep getting an error on the page. 

Is there anyway to fix the clip or is there a phone number/email for me to contact Google? 

Any help would be appreciated. 

[MplsCustomer]

@Steviedude100 

Unfortunately, Google Nest does not publish a support phone number.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Steviedude100]

Hi, thank you for your reply. Initially Google responded very swiftly via Facebook messenger, I was told to fill in a form using a case ID supplied.

Since then, I am being ignored on Facebook and I've had no reply since filling in the form on the 12th of October.

Im really losing interest with Google, they make it notoriously difficult to complete a simple task. 

Please can you advise what I can do next?

[MplsCustomer]

@Steviedude100 

I'm just another Google Nest customer.  Hopefully a support person sees your post and steps in,

I've seen other posts about the warranty page not working.

I have seen a few posts where some customers tried a very small amount of WD-40 to get the latch working on the battery doorbell.  (We don't have one.)