12-31-2022 07:51 PM
Hi, I’ve tried to set up my nest doorbell but it kept having trouble connecting to pairing device. Both my phone and the hub device are linked to the same wifi. The doorbell is also pugged into a proper power point instead of laptop. Please assist me with this issue.
01-02-2023 07:49 AM
That error code usually means Nest Doorbell is trying to get its Wifi information from another Nest product in your home, and is unable to do so.
Temporarily remove other Nest products (except Google Wifi or Nest Wifi devices if you have them of course) from your home (i.e. other Nest Doorbell, Nest Protect, Nest thermostat, cameras etc) from the Nest app, then retry setup of your Nest Doorbell. Hopefully that works for you, and you can then re-add those other products back to the Nest app.
Alternatively, another workaround would be to create a new "home" in the app for your Nest Doorbell, as it then won't try to use another Nest product to get Wifi information. Of course that does mean your Nest Doorbell will be in its own "home" and there is no way to move products between homes.
01-02-2023 05:52 PM
Hey Tiffanylam,
Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
I appreciate the help, davidking.
Thanks,
Archie
01-06-2023 02:27 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
01-08-2023 05:01 PM
Hi there,
I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks for the help here, davidking and Archie.
Best,
JT