Google nest not charging

[nuthead73]

My outdoor camera won’t charge correctly. I have been charging it all day it’s now on 5% and says I need to use a compatible charger! However it is the one that it came with and does a fine job on the two others. Any help would be appreciated 

[MplsCustomer]

@nuthead73 

If your 1-meter charging cord and charger works with your other two battery cameras, perhaps you need to contact Support. You can use the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EmersonB]

Hello everyone,

@nuthead73, thanks for reaching out here in the Community. Try resetting it to the factory default, charge it again and monitor its behaviour.

To reset:

Give these steps a try:

1. Locate the reset pinhole on the back of your Nest Doorbell.
   Tip: The reset pin on your Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
   • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your Nest Doorbell will restore to its factory settings.
4. After the factory reset, your Nest Doorbell will appear as “Offline” in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device Confirm. 

I appreciate the help, MplsCustomer.

Regards,

Emerson