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Google wired outdoor Nest Cameras not sending notifications

cherft
Community Member

Google wired outdoor Nest Camera not sending notifications/alerts.

Camera vision is working perfectly.

No notifications. I am monitoring with BOTH Home App and the Nest App.

I'm using my Pixel 5 phone and also my Pixel C tablet.

I have read through the many forum suggestions and done all that was suggested.

Still no notifications.

H E L P !!!

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@cherft 

See this Google Nest Help topic:

https://support.google.com/googlenest/answer/9210305

If you have the wired Google Nest Outdoor Cameras that are installed in the Google Nest app, you can only manage notifications in the Google Nest app.  Conversely, if you have the Google Nest Cameras (Batttery)--plugged in with the optional power cable and installed in the Google Home app, you can only manage notifications in the Google Home app.

Juni
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for the help here, MplsCustomer.

 

cherft, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

 

Regards,

Juni


 

cherft
Community Member

I still have questions which I asked MplsCustomer.

"I have BOTH Next App AND Home App running on my Android phone and Android tablet. The Home App gives a better full-screen picture. Do I then need to "forget" my outdoor wired camera on the Home App or do I need to uninstall the Home App? Grateful for your additional detail."

I'm hoping that MplsCustomer will clarify this.

Thanks for the follow up.

regards, Chris 

Hello. Thanks for taking the time. Appreciated.

I have BOTH the Next App AND the Home App running on my Android phone and Android tablet. The Home App gives a better full-screen picture. Do I then need to "forget" my outdoor wired camera on the Home App or do I need to uninstall the Home App?

Grateful for your additional detail / clarification. The link seems to suggest using the Home App. Or am I mistaken?

Thanks and regards

Chris

@cherft 

If you have the Google Nest Outdoor Doorbell, which is installed in the Google Nest app, it ALSO appears in the Google Home app, but you can only manage notifications for the Google Nest Outdoor Doorbell in the Google Nest app. You do NOT want to "forget" your outdoor wired camera in the Google Home app, and you do NOT need to uninstall the Google Home app.

The link I provided tells how to enable notifications in the Google Nest app OR the Google Home app, depending on which cameras you have.

Juni
Community Specialist
Community Specialist

Hi folks,

 

cherft, I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

 

Appreciate your help here, MplsCustomer.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

Juni