Having problems with my camera

[Marie43]

my camera used to notify me of people sounds parcels so far on what have you now? It’s only letting me know of sounds can someone let me know maybe perhaps why 

[gmelanymelissa]

Hi @Marie43,

Thanks for posting here in the community. I'm sorry to hear that your Nest camera is only notifying you of sounds and not other events like parcels. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What type of Nest camera do you have?
• When did the inconvenience start?
• Do you have an active Nest Aware Subscription?
• Are you using the Google Home app or Nest app?
• Did you create an Activity Zone?

In the meantime, let's check this tip:

• Sound detection: You can compare features with and without a Nest Aware subscription, depending on the model you have. Refer to this article: What you get with a Nest Aware subscription.

Keep me posted.

Regards,

Melany