Having trouble with 2nd gen nest cam

[DaveDET]

My 2nd gen nest cam has worked perfectly up until a week ago when I noticed it was offline. They usually will come back on within a few but this camera has been off for a week. I unplugged the unit hoping for a restart to no avail. Finally after exhausting all options I opted for a hard reset. I removed the cam from the google home app did the reset and tried to start as a new cam. I got the blue pulsing light and started thru the connection step entering the 6 digit set up code. It went thru the looking for device for awhile then I got the something is wrong message. I have toggled off and on the airplane mode reset the WiFi modem and did another reset of the camera withe the same result. The model number is g3al9. 

[MplsCustomer]

@DaveDET 

If you unplug the 2nd gen battery camera, it's just going to run on battery power.

I've seen several recent posts from customers getting the vague "Something went wrong" error message when trying to reinstall, with no clear solution(s) reported.

Did you recharge the battery first? Are you doing the reinstall indoors with the camera close to a Wi-Fi access point and plugging the camera in during the install, as described in the install video?

https://support.google.com/googlenest/answer/10919314

[DaveDET]

Hello MplsCustomer. I initially unplugged the camera hoping to just reboot it. Once that didn’t work after several tries I opted for a reset. As far as WiFi the camera is mounted on the outside already but the router is basically just a few feet away on the inside of the house. The camera was already mounted in this spot with no problems until now. The camera is plugged into power and charged per the video. 

[MplsCustomer]

@DaveDET 

It seems you've taken all of the obvious steps.  

You could contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[DaveDET]

Thank you so much that will be my next step. Hope I don’t have to purchase another camera. 

[DaveDET]

I contacted Google and my camera was back online in about 15 min. I actually selected the wrong camera from the list it should have been battery powered camera even though it is a second gen wired camera. I think they need to do a better job when asking which camera you are trying to connect or give you an option to put the model number in so you select the correct device you are trying to connect. Thanks again for the help!

[DaveDET]

Selecting the correct camera from the list is crucial. 2nd gen wired nest cam falls under nest cam battery.