Help. Nest doorbell

[Phyllis49]

My mobile phone died and I lost all my app connections. I am now having issues connecting nest doorbell to my phone.  It keeps saying to confirm WIFI settings. So frustrating as it was working previously. How do I check which WIFI the doorbell is on?  None of that has changed. Thanks for any help

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing! I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. If that doesn't quite do the trick, then I would suggest doing a factory reset. The instructions for a factory reset are found on the link above. 

Best regards,
Brad

[aatienza]

Hey Phyllis49,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad