Help migrating 1st Gen Nest Aware to wired doorbell replacement

[Shanno44]

My 1st gen nest doorbell recently died after 5 years. Apparently this is a common issue with the battery or something and is total BS. I purchased a new 1st gen nest doorbell on Amazon, and replaced it since the upgraded doorbell. Works fine now but my 1st gen Nest Aware account is not linked to the new doorbell. How do I set this up? It just says Subscription: None under the new doorbell in the app. My Google account still shows I have 1st gen Nest Aware.

[MplsCustomer · Accepted solution]

@Shanno44 

Unfortunately, you cannot buy new 1st gen Nest Aware subscriptions any longer:

"Note: As of July 13, 2023, Google will no longer sell new subscriptions of 1st gen Nest Aware. Any 1st gen subscriptions that you currently have will continue to renew."

https://support.google.com/googlenest/answer/9233159

You'll probably need to cancel that 1st gen subscription and purchase a 2nd gen "Nest Aware" or "Nest Aware Plus" subscription, which have been available since 2019. You should get a pro-rated refund for any unused portion of your 1st gen subscription.

I think you'll need to migrate your Nest Account to a Google Account (https://support.google.com/googlenest/answer/9297676) in order to purchase a 2nd gen subscription.  (We migrated in 2020.)

This is what you get with each subscription type:

https://support.google.com/googlenest/answer/9681538

These are the current prices:

https://store.google.com/product/nest_aware?hl=en-US&modal=upgrade-pricing

If you want to talk to Support about this, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159