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Hola

Bebé2020
Community Member

Estoy teniendo problemas para conectar mi cámara porque me dice que está conectada con el dueño anterior y no tengo idea de cómo comunicarme con el/ella. 

4 REPLIES 4

CarlosS
Bronze
Bronze

La documentación dice que tienes que eliminar la camara de la cuenta en la que esta configurada https://support.google.com/googlenest/answer/9252162#zippy=%2Cnest-cam-iq-indoor-or-outdoor%2Cnest-c...

David_K
Platinum Product Expert
Platinum Product Expert

To add to InstantBits great advice, if you bought this camera new or can’t get the previous owner to remove the camera from their account, I'd recommend returning it to the seller for a refund or exchange it for another. Let the seller know that the camera is already connected to someone else’s account and it can’t be set up.

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far?

  • Have you tried to restart your device?

Please let me know if you need further assistance. 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS