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Hola

Bebé2020
Community Member

Estoy teniendo problemas para conectar mi cámara porque me dice que está conectada con el dueño anterior y no tengo idea de cómo comunicarme con el/ella. 

2 REPLIES 2

InstantBits
Gold Product Expert
Gold Product Expert

La documentación dice que tienes que eliminar la camara de la cuenta en la que esta configurada https://support.google.com/googlenest/answer/9252162#zippy=%2Cnest-cam-iq-indoor-or-outdoor%2Cnest-c...

davidking
Gold Product Expert
Gold Product Expert

To add to InstantBits great advice, if you bought this camera new or can’t get the previous owner to remove the camera from their account, I'd recommend returning it to the seller for a refund or exchange it for another. Let the seller know that the camera is already connected to someone else’s account and it can’t be set up.