12-10-2022 06:44 PM - edited 12-10-2022 06:48 PM
Since the Nov update I can no longer access the feature within the Home app that allows me to turn off and on as well as adjust the floodlight brightness. I've uninstalled and reinstalled app,power cycled camera. No luck
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01-17-2023 11:53 AM - edited 01-17-2023 11:53 AM
Hello. I was able to resolve this after I discovered i had a wierd overlapping network issue. After resolving that it went away.
12-12-2022 08:55 PM
Just started experiencing this with one of my two nest cam with floodlight devices. Additionally to what you described, the camera is also supposed to have floodlight options within the camera options. I.e. floodlight should turn on when viewing live feed. Working one has it, non working one doesn't.
I can not control that one floodlight with app or Google home device now. Only motion.
12-13-2022 08:47 PM
I have a S22 ultra, my phone and playstore has a different version of the Home app then my wife's Pixel 6 ...her version works.
It's a higher version then mine. So it's the app version..I downloaded her version from APKpure app and it works on that version.
12-15-2022 12:20 PM
Hey there,
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
12-17-2022 06:55 AM
@Brad wrote:Hey there,
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
I actually went as far as booting into recovery mode and wiped the cache partition and rebooted. That didn't help until I downloaded the version of the app my wife's phone was using on her pixel 6 via the APK pure app
01-17-2023 11:43 AM
Hi there,
Just checking in to see how the conversation is going. Are you still experiencing this? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
01-17-2023 11:53 AM - edited 01-17-2023 11:53 AM
Hello. I was able to resolve this after I discovered i had a wierd overlapping network issue. After resolving that it went away.
01-17-2023 01:40 PM
I am relieved to hear it's been resolved for you. Thank you for letting us know.
Best regards,
Brad
01-17-2023 02:23 PM
For sure. Thanks for the follow up, sorry for the delay in response. Take care!
01-11-2023 06:54 PM
I’m having the same issues.