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[LMAG]

My camera will not shut off when I’m home. I uninstalled and reinstalled camera. The app is set to auto shut off when phone is home. 
what else can I do?

[SteveT1]

Hi there,

Sorry to hear about that. Let's get this sorted out. 

A few questions — is your account signed in to multiple devices? Do you have family members? Is this happening on multiple family members and phones?

I would recommend to check this article on how to Troubleshoot automatic home and device switching for detailed steps.

Regards,

Steve

[SteveT1]

Hi,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Steve

[SteveT1]

Hey there.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve