09-15-2021 04:32 PM
09-23-2021 01:58 PM
Hi EvanH,
Thanks for your message. Oh no! That is not great to hear that your Home/Away assist is not working. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this issue.
Thank you for your patience. I look forward to your response!
09-25-2021 07:02 PM
Home away assist is not working after the latest iOS update. Turned it off and on and still not working.
09-27-2021 06:59 AM
Having a similar issue. My nest is recording me while home. Setting is to turn off camera when I’m home. Cell service is allowed for nest with location on. How can I get this to work. Not sure if model maybe iq cam
09-27-2021 07:38 AM
Seems to be working again after an update to iOS 15. I turned all the settings for Home / Away assist off and back on again and now its working.
09-27-2021 11:28 AM
Hey folks.
Just popping in to see if you still needed assistance with this issue? Please let me know!
Best Regards,
Brad.
11-02-2021 08:31 AM
Hello Brad, I have similar issue which I’ve not been able to solve it. I have Nest thermostat and Nest Doorbell. I have enabled home/away routine for thermostat. The problem that I’m facing is, if I turn on the setting in Nest app it will not be recognized by Google home app. If I set it in Google Home app then it breaks the settings on Nest app. Doing this back and forth it doesn’t handle the home away routine properly.
can you help me with this?
Regards,
NaikP
11-12-2021 09:56 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS