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How do I make it so I can see my doorbell camera on my hub?

Supnetz
Community Member

I can’t figure out how to make it so I can see live video on my Brand New Google Hub (2nd Generation) from my brand new Google Nest (battery) doorbell. I specifically bought both because it showed video being displayed on it. What settings do I have to change to allow this?

10 REPLIES 10

blighguy
Community Member

Unfortunately, it appears as though nobody at google can answer this. I too purchased the new nest doorbell and nest hub as it was advertised on their website to show guests at the door when rung. That hasn’t been the case for me. I guess whoever reviewed the code for that feature must not have paid attention to all of the errors. 

blighguy
Community Member

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Doorbell-Battery-displays-q...

This was a thread I was hoping google would reply to; or at least acknowledge… 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Hi Garrett, I’m not the OP in this thread so I can’t speak for them. However I have listed my trouble shooting steps taken and more in my thread found here: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Doorbell-Battery-displays-q...

Any help would be appreciated. Thanks!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

blighguy
Community Member

Hello @Brad,

At this point I can't tell whether or not this is a joke. I am not sure what your role in this community is, but you have been asking whether we still need assistance on this issue for months now. The answer is YES, it always has been. I honestly do not understand how this issue got past any QC process at google/nest. I really don't. As I have stated in numerous threads on this topic, can you PLEASE escalate this issue to a team at google that can get this resolved? I understand none of this is your fault, I am just frustrated with the lack of help from any "community specialist" in these forums. Asking if people still need help with an issue only to do absolutely nothing is NOT HELP. 

I'm sure I speak for the rest of us who bought these two products with the advertisement of convenience between having a video doorbell and display to see who is at the door when I say - for the love of god, help find a solution and stop ignoring these threads. New threads for this same issue keep popping up. Clearly this issue is not resolved. 

Thanks. 

Brad
Community Specialist
Community Specialist

@blighguy

 

This has always been escalated and is a known issue. I do not have any form of ETA or fix for this issue as its been an ongoing bug. I apologize that this is not what you want to hear, and it's always just as rough for me to share. I ask for your continued patience while this is being looked into. 

 

Best regards,

Brad.

blighguy
Community Member

This is the first I am hearing this update so it is much appreciated. All I ask is that threads on this topic are not closed until this issue is resolved. If it ever begins to work on my end I will be sure to provide an update. 

If this has been a known issue at Google they need to stop advertising it to work so seamlessly. This experience has changed my appreciation for the two products. 

Thanks. 

Brad
Community Specialist
Community Specialist

@blighguy

 

I am honestly sorry to say, but within my roles I am required to manage threads. I cannot guarantee this will remain open at all times. There would be no way for us Community Forums Moderators to do our jobs if no threads were locked and managed. But as long as the discussion is moving forward, generally it will remain open. 

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

Due to inactivity on this thread, at this time i'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.