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Home/Away Assist not working on IOS devices

OCruzg7
Community Member

Just recently Home/Away is not shutting off internal cameras as configured.  At this time I'm also unable to turn off the cameras manually thru the Google Home app.  All these functions have been working until the last couple of days.

I have unplugged and reconnected the cameras along with the mobile device used.

Any ideas?

Thx,

 

5 REPLIES 5

RGS
Community Member

Same problem exactly. Hoping for an answer

BG
Silver Product Expert
Silver Product Expert

I am not an iOS expert, but could there been a permission change? Nothing would suddenly stop for no reason, and I have 6 Nest Cams, and do not have an issue. I do know that certain permissions are required for the Home/Away routine (location/presence sensing), and just wondered if that got reset after a period of time. However, you should still be able to manually turn one on or off. Is there an error message?

fruos
Community Member

Same issue.  Tried everything.  App says I am home but camera will not turn off or turn on when I leave. Hoping for an update to the app.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

 

P.S Thanks for your help, @BG!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.