10-11-2023 07:05 AM
How do I contact a live person about my nest cameras
Answered! Go to the Recommended Answer.
10-11-2023 07:36 AM
To talk to someone in Support, you need to use their "Contact" link. You can find the link and instructions in this post:
03-27-2024 09:37 AM
Hi there,
Thanks @MplsCustomer for the help! It seems many people have difficulty using the Contact Us form to reach Google Nest Support. Here's some helpful information:
To Get Google Nest support, follow the steps in the community forum post: Using Google Nest's "Contact Us" page to contact Support
Hope this helps.
Best,
Jonathan
02-28-2024 01:20 PM
Hi Theresa1962,
Just wanted to check if you've had a chance to see MplsCustomer's response. If you need anything else or have any questions, just let me know.
Thanks for the help, @MplsCustomer.
Regards,
Edmond
02-26-2024 11:39 AM
The form was filled out & sent.
03-05-2024 10:10 AM
Please call
03-05-2024 10:39 AM - last edited on 03-10-2024 07:27 AM by Lance_L
Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.
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03-05-2024 10:41 AM - last edited on 03-10-2024 07:26 AM by Lance_L
Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.
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03-05-2024 10:41 AM - last edited on 03-10-2024 07:28 AM by Lance_L
Moderator edit: .For the safety of our community members, this post was edited to remove personally identifiable information.
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03-05-2024 11:04 AM
I'm just another Google Nest customer.
As noted several times earlier in this thread, Google Nest never calls customers based on a post in this forum. Furthermore, this forum's "Community Guidelines" (see link below) say "We don't allow unauthorized publishing of people's private and confidential information, including credit card numbers, Social Security numbers, driver's and other license numbers, addresses, or any other information that is not publicly accessible."
This thread has several earlier instances where Google Nest Support has removed customers' personal phone numbers.
This thread also has at least 8 previous replies with links to how you DO contact Support. Here is the ninth link for contacting Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
Again, I'm just another Google Nest customer. That's what Google Nest provides for contacting Support.
03-10-2024 08:43 AM
Hello folks,
Thanks, @MplsCustomer, for the reminder about the Community Guidelines and how to contact our support team.
@Kgflynn921, were you able to reach out to the support team? If yes, how was it?
Let me know if you have any questions.
All the best,
Lance
03-27-2024 07:18 AM
I have charges of 160.00 on my charge account and would like to talk to someone regarding these charges.
03-27-2024 09:37 AM
Hi there,
Thanks @MplsCustomer for the help! It seems many people have difficulty using the Contact Us form to reach Google Nest Support. Here's some helpful information:
To Get Google Nest support, follow the steps in the community forum post: Using Google Nest's "Contact Us" page to contact Support
Hope this helps.
Best,
Jonathan
03-27-2024 07:13 AM
who can I call to go over charges on my credit card bill
03-27-2024 07:40 AM
There are 9 previous posts on this thread on how to contact Support.
04-09-2024 10:40 AM
What is a phone number to call
04-09-2024 10:43 AM
I need help , can ANYBODY call me
04-09-2024 10:49 AM
PLEASE, read the previous posts in this thread, which explain that Google Nest unfortunately does NOT have a Support phone number AND does NOT call customers based on posts in this forum. There are nine previous posts in this thread on how to contact Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.