How do I speak to a live person about my camera issues and billing?

[Joelo]

How do I contact a live person about my nest cameras

[MplsCustomer · Accepted solution]

@Joelo 

To talk to someone in Support, you need to use their "Contact" link. You can find the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hi Theresa1962, 

Just wanted to check if you've had a chance to see MplsCustomer's response. If you need anything else or have any questions, just let me know. 

Thanks for the help, @MplsCustomer. 

Regards,
Edmond

[Theresa1962]

The form was filled out & sent.

[argenti722]

Please call

[Kgflynn921]

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

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[Kgflynn921]

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

pleas calee ###-###-####

[Kgflynn921]

Moderator edit: .For the safety of our community members, this post was edited to remove personally identifiable information.

pleas call ###-###-####

[MplsCustomer]

@Kgflynn921 

I'm just another Google Nest customer.

As noted several times earlier in this thread, Google Nest never calls customers based on a post in this forum. Furthermore, this forum's "Community Guidelines" (see link below) say "We don't allow unauthorized publishing of people's private and confidential information, including credit card numbers, Social Security numbers, driver's and other license numbers, addresses, or any other information that is not publicly accessible."

This thread has several earlier instances where Google Nest Support has removed customers' personal phone numbers.

This thread also has at least 8 previous replies with links to how you DO contact Support. Here is the ninth link for contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Again, I'm just another Google Nest customer.  That's what Google Nest provides for contacting Support.

[Lance_L]

Hello folks,

Thanks, @MplsCustomer, for the reminder about the Community Guidelines and how to contact our support team.

@Kgflynn921, were you able to reach out to the support team? If yes, how was it?

Let me know if you have any questions.

All the best,

Lance

[garymatney]

I have charges of 160.00 on my charge account and would like to talk to someone regarding these charges.

[sicsacol · Accepted solution]

Hi there, 

Thanks @MplsCustomer for the help! It seems many people have difficulty using the Contact Us form to reach Google Nest Support. Here's some helpful information:
 

To Get Google Nest support, follow the steps in the community forum post: Using Google Nest's "Contact Us" page to contact Support
 

Hope this helps.

Best, 

Jonathan

[garymatney]

who can I call to go over charges on my credit card bill

[MplsCustomer]

@garymatney 

There are 9 previous posts on this thread on how to contact Support.

[Rebeccataylor]

What is a phone number to call 

[Rebeccataylor]

I need help , can ANYBODY call me

[MplsCustomer]

@Rebeccataylor 

PLEASE, read the previous posts in this thread, which explain that Google Nest unfortunately does NOT have a Support phone number AND does NOT call customers based on posts in this forum. There are nine previous posts in this thread on how to contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.