How to migrate from 1st generation Nest Aware Subscription with 1 camera to Nest Aware Plus for two?

[Emeldam1967]

I currently have a 1st generation Nest aware subscription that only covers one camera. I want to transition to a Nest Aware Plus subscription to cover the first camera AND the second camera (that was the replacement for an outdated camera) without losing any clips or history on the first camera.

How do I do this?

I miss the days of the Nest company, when you could just speak to a person who knew the products, the subscription tiers and who could handle any problem with one call. 

[Rusell]

Hi Emeldam1967,

Thank you for posting in the community. I understand that you want to upgrade from a 1st Generation Nest Aware Subscription to Nest Aware Plus. 

Before I begin, i'd like to ask you this question and following information:

• Have you already migrated your Nest account to Google?
  • If you don't know, please take a look at this article: FAQs about accounts for the Nest app - Android - Google Nest Help

Regarding your questions, I recommend that you save or download the video history before you purchase the Nest Aware Subscription. Additionally, you need to migrate your Nest account to Google. I also recommend canceling the 1st Gen Nest Aware Subscription to avoid double charges in the future.

These article will be helpful: Cancel your Google Store subscription - Google Store Help, Create, save, and download video clips - Google Nest Help and Manage your Nest Aware subscription on the Google Store - Google Store Help.

Keep me posted.

Best regards,

Rusell. 

[Emeldam1967]

Thanks for replying to my post. I migrated to Google last year when I received the replacement camera.  I take it that there is currently no way to transfer the subscription to Nest Aware as was mentioned last year. Thanks for the information. I will follow up. 

[Rusell]

Hi Emeldam1967,

Thank you for your response. I appreciate the information you shared. As you mentioned that you migrated your Nest account to Google, this means that your 1st Gen Nest Aware subscription should have migrated to your Google account.

I hope these articles are helpful: What you get with a Nest Aware subscription - Android - Google Nest Help and Buy Nest Aware subscription on the Google Store - Google Store Help.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.