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How to retrieve videos recorded in past?

Shome
Community Member

How do I retrieve history events of the driveway camera recording? I changed my wifi password but I didn’t scan the QR code from under outdoor camera. My question is- Are the videos still recorded and saved ? Where can I retrieve them from and how? Thanks

3 REPLIES 3

Rubes
Gold Product Expert
Gold Product Expert

There would only be recorded video history if you have a paid Nest Aware subscription. Without the service, you would only have the most recent three hours of event recording.

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,

Brad. 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS